Real Estate Chatbots vs. Live Chat: Which One is Better for You?

Learn more about how you can improve your overall customer service structure and select the right automation process.

Many are worried that AI will replace them in their jobs. But We believe that AI will not replace us, but rather free us up from the boring and repetitive tasks that take up most of our time. This will allow us to focus on more creative and fulfilling work.

As a real estate agent, you have a lot of things to do. You need to juggle a lot of tasks, from showing properties to negotiating contracts. One of the most time-consuming tasks is answering potential buyers' questions. This can be especially challenging when you are not in the mood to answer questions or when the questions are repetitive.

Live Chat

One way to handle the questions and inquiries of potential buyers is to hire someone to answer them. However, this can be costly and time-consuming. Plus, live chat isn't always the most reliable way to provide customer service. For instance, if you get 500 to 1000 website views per week, and 100 to 200 of those visitors are potential leads who want more information, it can be hard to keep up with all the live chat conversations.

Here are some other challenges with live chat:

1. It can be difficult to find someone who is available to answer chat messages 24/7.
2. Live chat can be disruptive to the agent's workflow.
3. It can be difficult to track and measure the effectiveness of live chat.

Chatbots like Hello:Chat

Let's talk about chatbots like Hellochat. They are multichannel chatbots that can take all messages from different platforms and channels and display them in one dashboard.

This is great for businesses that want to expand their reach on multiple social networks but don't have the resources to hire a large workforce to manage all of those channels.

With a chatbot, you can set up preset inputs so that customers can get the right answers to their questions and provide their budget and needs comfortably.

Additionally, AI-powered chatbots can give you insights into what your customers are looking for. This information can help you target the right demographics and understand your customers' budget so that you can restructure your business to generate more leads.

Here are some of the benefits of using a multichannel chatbot like Hellochat:

1. Reduces customer wait time: Chatbots can answer customer questions 24/7, which can help reduce customer wait time and improve customer satisfaction.
2. Frees up human agents: Chatbots can handle simple customer queries, freeing up human agents to focus on more complex tasks.
3. Improves customer engagement: Chatbots can be used to engage customers in a more personalized way, which can lead to increased customer loyalty.
4. Collects customer data: Chatbots can collect customer data, which can be used to improve the customer experience and target marketing campaigns.
5. Cost-effective: Chatbots are a cost-effective way to provide customer service and improve the customer experience.

But. What set apart from other chatbot is, Hellochat is powered by AnA AI, which is trained on a massive dataset of real estate data. This makes Hellochat super proficient at providing services to real estate buyers.

Hybrid Model

Hybrid chatbots are also a great option. For example, the Hellochat chatbot can collect information about a customer's property budget and needs. This information can then be passed on to a human assistant, who can provide more personalized suggestions. This gives the human assistant a better understanding of the customer's needs and allows them to have a more productive conversation.

Additionally, hybrid chatbots can help to reduce the workload on human assistants, as they can handle more basic queries. This can free up human assistants to focus on more complex tasks, such as closing deals.

It is clear that chatbots like Hello:chat can provide better customer service than live chat. Chatbots can automate many important tasks, such as lead generation, freeing up your time to focus on selling properties and improving the customer experience. We believe that you have more important things to do than sit around and monitor a live chat. If you want to increase your customer base and generate more leads, it is wise to invest in a chatbot that can handle these tasks 24/7.

A chatbot can simultaneously interact with multiple customers, which is not possible with live chat. This means that you can provide better customer service to more people, even during peak hours. In addition, chatbots can be customized to fit your specific needs and business goals. This means that you can create a chatbot that is tailored to your target audience and the type of information they need.

Overall, chatbots are a more efficient and effective way to provide customer service than live chat. If you are looking to improve the customer experience for your real estate business, then investing in a chatbot is a wise decision.

Want to learn more? Check out our article on how Hello:Chat AI can help real estate agents understand what buyers want: Click here

and our technical guide on installing Hello:chat in social media networks and other platforms: Click here