hello:chat Features

Support:

Manage Conversations: Efficiently centralize and manage all customer interactions.

Knowledge Base Articles: Provide customers with helpful articles to self-answer their queries.

Message Editor: Edit messages with an intuitive editor for clear communication.

Saved Replies: Store frequently used responses to save time and ensure consistency.

Departments: Organize your team into departments to offer specialized support.

Notifications: Stay updated with real-time notifications.

Queue: Manage customer traffic efficiently with an organized queuing system.

Routing and Agent Assignment: Automatically assign inquiries to the right agent.

Email Piping: Seamlessly integrate emails into your support conversations.

Omni-Channel: Offer support across various channels for maximum reach.

AI Translations in Real-Time: Translate messages in real-time to serve customers globally.

AI Smart Reply: Let artificial intelligence suggest quick and relevant responses.

AI Message Rewriting: Automatically enhance the clarity of messages.

AI Spelling Correction: Correct typos in real-time for professional communication.

Direct Message: Enable direct and private communication between agents and customers.

Reports: Gain detailed insights into your support performance.

Agent Ratings: Gather feedback on your agents' performance.

Tickets: Efficiently organize customer inquiries with a ticketing system.

Offline Message: Allow customers to leave messages when no agent is available.

Chatbot:

Smart Chatbot: Utilize artificial intelligence to serve customers 24/7.

Automated Communication: Automate routine communications to save time.

Easy to Use: A user-friendly chatbot that can be set up without technical expertise.

Human Takeover: Allow agents to take over the chatbot interaction anytime.

AI Multilingual: Serve customers in their native language with AI-driven translations.

Omni-Channel Chatbots: Integrate your chatbot across various communication channels.

AI OpenAI: Harness advanced AI technologies for enhanced chatbot interactions.

AI Dialogflow: Integrate Dialogflow for more complex and natural conversations.

Users:

Registration and Login: Provide users with secure registration and login.

Manage Users and Agents: Manage your users and agents from a centralized dashboard.

Find, Sort and Filter: Quickly locate information with powerful search and filter tools.

Get to Know Your Customers: Gain detailed insights into customer behavior and preferences.

AI Language detection: Automatically detect your customer's language for personalized support.

Marketing:

Popup Message: Engage visitors with targeted popup messages.

Welcome Message: Greet new users with personalized messages.

Follow Up Message: Stay engaged with follow-up messages to foster customer loyalty.

Subscribe Message: Encourage visitors to sign up for your newsletter.

Newsletter Subscription: Build an email list and stay connected with your customers.

Automations and Triggers: Automate actions based on user behavior and other triggers.

Multi-Users Direct Message: Enable group chats for efficient communication.

WooCommerce: Integrate your support directly into your WooCommerce store.

Chat Bot: Engage visitors with an interactive chatbot.

Social Share: Encourage users to share content on social networks.

Pro-active Chat: Proactively engage and initiate conversations with visitors.

Rich Messages: Utilize multimedia messages for engaging communication.

Mobile App:

Progressive Web App: Offer a seamless mobile experience with a Progressive Web App.

WordPress Integration: Seamlessly integrate your support into your WordPress site.

Multilingual and RTL: Support multiple languages and right-to-left languages.

Privacy Acceptance and GDPR: Ensure compliance with privacy regulations.

Design Customization: Customize the design to match your brand.

White Label: Offer support under your own brand.

Security: Ensure secure communication and data protection.

Panel and Full-Screen Chat: Offer various chat views for optimal user experience.

Performance: Ensure fast and smooth interactions.

Data and Privacy: Protect customer data and ensure privacy.

Departments: Organize your support team into specialized departments.

Developers:

Web API: Integrate your support into web applications with a robust API.

JavaScript API: Expand and customize your support functionalities with JavaScript.

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